Operational Excellence Coordinator

10 hours ago

Brisbane, Queensland, Australia beBeeCustomerExperience Full time $90,000 - $110,000
Customer Experience Coordinator

Mirvac is a leading property company that focuses on delivering exceptional experiences for its customers. We are a team of visionaries who strive to create better outcomes through innovation and collaboration.

Job Overview

The Customer Experience Coordinator will play a crucial role in ensuring seamless and efficient operations across our portfolio of properties. This role involves providing support to maintenance managers and senior facilities managers to deliver high-quality customer experiences.

Key Responsibilities
  • Develop and maintain strong relationships with key stakeholders, including internal and external customers.
  • Contribute to meeting the objectives of the strategic asset plan for each asset.
  • Create work orders and purchase orders for contracts and ad-hoc works.
  • Manage and track turnover capex across the portfolio, including clear record keeping and cost recovery analysis.
  • Liaise with the finance team to ensure accurate recording of financial transactions.
  • Ensure all asset maintenance, repairs, and service requests are actioned and resolved in line with service level agreements.
  • Accurately review contractor invoices and reconcile with contract purchase orders.
  • Assist the senior FM in managing contractors and service providers, and their ongoing performance, in accordance with company policies and procedures.
  • Support the on-site maintenance managers and senior facilities manager with systems training as required.
  • Work collaboratively with team members and stakeholders to ensure system/data integrity, efficient information flow, and to drive portfolio-wide excellence and efficiencies through consistency of approach, reporting, and transfer of experiences and learnings.
Requirements
  • Minimum 2 years of experience in customer-facing, operational, or administrative roles.
  • Demonstrated experience dealing with customer complaints and solving problems with positive results.
  • High level of IT proficiency.
  • Excellent organisational skills with the ability to prioritise work effectively, ensuring deadlines are achieved on time.
  • Ability to adapt to change, deal with ambiguity and complexity.
  • Proactive and self-motivated mindset, with the ability to solve issues as they arise and to improve system and process efficiencies and effectiveness.
  • A commitment to quality, professionalism, confidentiality, and attention to detail.
  • Exceptional communication (written & verbal) and interpersonal skills.

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