Data Center IT Operations Specialist

7 days ago


Sydney, New South Wales, Australia Amazon Full time
About the Role

We are seeking a highly skilled Data Center IT Operations Specialist to join our team at Amazon. As a key member of our infrastructure team, you will be responsible for the design, installation, and maintenance of our cloud infrastructure.

Key Responsibilities
  1. Technical Troubleshooting: Escalation point and technical troubleshooter for all systems and problems, including Linux server issues and physical layer outages.
  2. Infrastructure Installation: Install and configure racks of hosts in line with internal SLAs, and ensure correct rotation of parts and spares.
  3. Customer Support: Triage and resolve trouble tickets for all devices in your region, and interact with third-party vendors and contractors.
  4. Project Management: Participate in and deliver on a number of high-impact small to mid-scale projects, and engage with remote hands and eyes in EU Regional Cloudfront POPs.
  5. Physical Demands: This position requires the ability to lift and rack equipment using our lifting equipment, and may require working in cramped spaces or in elevated locations while adhering to health and safety guidelines.
Requirements
  1. Experience: 2+ years of computer hardware troubleshooting and repair experience, and 1+ years of computer networking experience.
  2. Education: High school or equivalent diploma.
Preferred Qualifications
  1. Customer Service: Experience dealing effectively with customers during problem resolution and operating efficiently under pressure.
  2. Technical Knowledge: Knowledge of server hardware and components, and hands-on experience with one or more of the following hardware platforms (e.g. Dell, HP, Supermicro).
About Amazon

Amazon is committed to a diverse and inclusive workplace. We are an equal opportunity employer, and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.



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