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Data Center IT Operations Specialist

2 months ago

Sydney, New South Wales, Australia Amazon Full time
About the Role

We are seeking a highly skilled Data Center IT Operations Technician to join our team at Amazon. As a key member of our infrastructure team, you will be responsible for installing, troubleshooting, and maintaining the infrastructure that supports our cloud services.

Key Responsibilities
  • Escalation point and technical troubleshooter for all systems and problems
  • Deep diving into Linux server issues
  • Remediation of physical layer outages, both systems and network
  • Remediation or recovery of physical power issues on racks and participate in data center power and cooling events
  • Shift work (4 days on and 4 days off including night shifts on a rotational basis)
  • Install and configure racks of hosts in line with internal SLAs
  • Triage and resolve trouble tickets for all devices in your region
  • Physical replacement of server and network device parts
  • Ensure correct rotation of parts and spares
  • Enforcing Amazon's security best practices
  • Interact with third-party vendors and contractors
  • Engage with remote hands and eyes in EU regional cloudfront POPs
  • Participate in and deliver on a number of high-impact small to mid-scale projects
About the Team

You will be part of a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. We work collaboratively to deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers.

About Amazon

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

What We Offer
  • Endless knowledge-sharing and mentorship opportunities
  • A culture of inclusion that empowers us to be proud of our differences
  • Flexible work hours and arrangements
  • A commitment to diversity and inclusion