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Data Center Operations Specialist

2 months ago

Sydney, New South Wales, Australia Rackspace Full time
Data Center Operations Technician Job Description

The Data Center Operations Technician is responsible for ensuring the smooth operation of all IT infrastructure within the data center environment. This includes managing customer configurations, ensuring server environments are secure and operational, and maintaining high uptime.

Key Responsibilities:
  • Utilize custom monitoring software and internal ticketing systems to provide customer support
  • Identify and troubleshoot hardware failures on x86-based servers, including replacement of failed components
  • Troubleshoot operating system storage issues, including file system, disk management, and RAID technologies
  • Support servers running Microsoft Windows Server, Red Hat Enterprise Server, Ubuntu Linux, or VMWare ESX Server
  • Perform simple operating system administration, including troubleshooting login, password, and connectivity issues
  • Troubleshoot local area network (LAN) connectivity issues and reestablish remote access to customer configurations using SSH, Terminal Services/Remote Desktop Services, or Remote Access Controllers
  • Complete troubleshooting, configuration, and replacement of network device hardware, including access and aggregation switches, firewalls, load-balancers, and security appliances
  • Complete customer configuration maintenances, including hardware modification, operating system installation, mounting of devices within cabinets, and completion of all cabling needs required
  • Troubleshoot copper and fiber cabling, including initial installation testing and connectivity issues with previously deployed cabling
  • Provide technical communication relating to customer configurations in a concise and professional manner
  • Adhere to company security policies and procedures, including health and safety and local governing requirements as directed
  • Execute and maintain meticulous 5S and housekeeping practices
  • Demonstrate no less than full performance in a continuous, consistent, measurable manner
  • Demonstrate high levels of passion and enthusiasm when providing Fanatical Support to all customers and coworkers
Requirements:
  • Diploma holder or above in Information Technology or related disciplines
  • Minimum 5 years working experience in IT services, with 3 years experience in sizeable Data Centre operations an advantage
  • Previous experience or ability to show familiarity with building, repairing, or upgrading hardware components required
  • Previous experience in a customer service-oriented position preferred
  • Industry recognized certifications in operating systems, networking, security, and/or storage technologies preferred
  • Experience with Dell PowerEdge and HP ProLiant rack server hardware preferred
  • Experience with Cisco ASA and ASA-X series firewalls, F5 BigIP, and Brocade ADX series load-balancers and Alert Logic IDS preferred
  • Experience with Cisco Catalyst 2900, 4900, 6500, and Nexus series switches preferred
  • Experience with Dell PowerVault DAS, NetApp, and EMC Isilon NAS systems preferred
  • Must be able to work a flexible schedule, 24x7x365 coverage, including holidays and weekends
  • Must be able to prioritize work in a fast-paced, high-pressure environment
  • Must possess strong written and verbal skills, type with proficiency, and exhibit professional phone etiquette
  • Must be proficient with productivity software, including Microsoft Office and Open Office, as well as email client software
  • Must be able to lift 50 lbs over head
  • Must have reliable transportation and be willing to occasionally travel (2-4 weeks/year) to alternate locations
Personal Qualities:
  • Effective Communicator
  • Self-Starter
  • Team Player
  • Open (Accepting) of Feedback
  • Ability to Identify Problems
  • Solicits input from others when making decisions

This is a full-time position with a 40-hour workweek and rotating shifts.