Customer Service Representative

3 weeks ago

Noble Park, Victoria, Australia In Vitro Technologies Pty Ltd Full time
About the Role

We are seeking a highly motivated and customer-focused Customer Support Specialist to join our national Customer Support Centre in Noble Park, Melbourne.

As a key member of our team, you will be responsible for providing exceptional customer service experience, addressing daily enquiries, and assisting with emerging problems with accuracy and efficiency.

This role is primarily responsible for providing customer support to customers covering all inbound and outbound customer-related contact within the two divisional channels of our business: Medical & Scientific.

About You
  • Experience in a similar customer service role
  • Confidence and knowledge of an inbound call centre team - handling customer queries, sales orders, customer returns and credits
  • Order management experience and understanding of inventory
  • Excellent written and verbal communication skills
  • Able to work in both a team environment and autonomously
  • Ability to take ownership to ensure outcomes are met
  • Exposure to Microsoft Dynamics D365 is preferential
  • Previous experience in scientific or medical industry is preferential
What We Offer
  • Full-time | Permanent role
  • Car parking at Noble Park site
  • Monday to Friday
  • Career development and growth
  • Tight-knit and engaging team with a motivated & disciplined approach
  • Health-fund & banking discounts
  • Discounts at over 100 retailers (including groceries and fuel)

We appreciate there is more to life than work, and we provide a variety of work options to ensure the job gets done.

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