Customer Service Representative

3 weeks ago

Noble Park, Victoria, Australia In Vitro Technologies Pty Ltd Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our national Customer Support Centre as a Customer Support Specialist. As a key member of our team, you will be responsible for providing exceptional customer service and support to our customers across Australia and New Zealand.

Key Responsibilities
  • Provide product and services information to customers
  • Address daily customer enquiries and resolve emerging problems with accuracy and efficiency
  • Work collaboratively with the team to meet daily Key Performance Indicators (KPIs)
  • Take a proactive approach to ensure high-quality customer outcomes
About You
  • Experience in a similar customer service role
  • Confidence and knowledge of an inbound call centre team
  • Excellent written and verbal communication skills
  • Able to work in a team environment and autonomously
  • Ability to take ownership to ensure outcomes are met
What We Offer
  • Competitive remuneration and benefits package
  • Opportunities for career development and growth
  • Tight-knit and engaging team with a motivated and disciplined approach
  • Health fund and banking discounts
  • Discounts at over 100 retailers
How to Apply

Interested applicants are encouraged to click the 'Apply' button to submit their application.

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