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Customer Experience Assistant

1 month ago

Parramatta Park, Queensland, Australia City of Parramatta Full time
{"About the Role":{"text":"

Riverside Theatres is the premier performing arts venue in Western Sydney, offering a unique experience to patrons and stakeholders alike. As a Customer Theatre Operator, you will be responsible for providing exceptional customer service and ensuring a seamless experience for all guests.

The ideal candidate will have a strong ability to multitask, maintain a calm demeanor in fast-paced environments, and possess excellent interpersonal skills.

Key Responsibilities:

  • Provide high-level customer service to all stakeholders, ensuring a welcoming and friendly atmosphere for all guests.
  • Undertake food and beverage service, usher, and box office duties as per roster and operational requirements.
  • Promote theatre programs, shows, and services to enhance the overall customer experience.
  • Ensure accurate and correct sales and cash handling procedures are always followed.

We are committed to creating a diverse and inclusive workplace and invite candidates from all backgrounds to apply.

","title":"Job Description"},"Requirements":{"text":"

To be successful in this role, you will need to possess the following skills and qualifications:

  • A responsible service of alcohol certificate
  • The ability to sit, stand, walk, bend for extended periods of time and lift up to 15kg
  • The ability to remain calm in a fast-paced environment
  • Exceptional interpersonal skills with the ability to communicate verbally and in writing
  • Proven ability to multitask and thrive under pressure, supported by strong organisation and time management skills
  • Previous experience in food and beverage operations is desirable

We encourage candidates to apply online and include any relevant documentation with their application.

","title":"Requirements"},"What’s on Offer":{"text":"

We are offering an attractive total remuneration package from $33.22 p/h (including 25% Casual Loading) + 11.5% Superannuation & Penalties

","title":"Remuneration"},"How to Apply":{"text":"

Candidates MUST apply online. Applications close and will not be accepted through any other medium.

","title":"Application Instructions"},"Inclusion and Diversity":{"text":"

The City of Parramatta supports a Drug and Alcohol-free working environment and employees may be subject to random testing as a result.

We are committed to creating a diverse and inclusive workplace and hire great people with a wide variety of skills, experiences, and backgrounds.

","title":"Inclusion and Diversity"}