Customer Experience Representative

5 days ago


Parramatta Park, Queensland, Australia HCF Australia Full time

About the Role

This is a full-time, hybrid position where you will provide exceptional customer service and sales skills to our customers. As a Customer Experience Representative, you will be based in our brand new, high-tech Parramatta Call Centre.

Responsibilities

  • Receive inbound calls from potential customers and sell HCF Health and Life Insurance products
  • Handle outbound and inbound enquiries from new and existing members with membership applications and questions about HCF Health and Life Products
  • Provide clear and concise answers to customer enquiries
  • Maintain confidentiality of member information
  • Maintain accuracy of member information, reporting and sales pipeline

About You

  • Strong commitment to providing outstanding customer service and sales
  • Previous experience in a Call Centre (preferably outbound and inbound activity)
  • Desire and commitment to work within a team dedicated to achieving team and individual performance objectives
  • Positive attitude and willingness to embrace change
  • Ability to work under pressure
  • Self-driven and motivated
  • Excellent telephone communication skills

Culture & Benefits

We value creating an inclusive and supportive work environment that fosters growth and well-being. Our benefits include:

  • $85,000 estimated annual salary
  • 50% subsidy on HCF Private Health Insurance
  • 18 weeks Parental Leave for all genders
  • 6 additional leave days to support your wellbeing and medical needs
  • Mental Health & Wellbeing programs
  • Discounts to pet, life, travel and general insurance


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