Customer Experience Representative
5 days ago
About the Role
This is a full-time, hybrid position where you will provide exceptional customer service and sales skills to our customers. As a Customer Experience Representative, you will be based in our brand new, high-tech Parramatta Call Centre.
Responsibilities
- Receive inbound calls from potential customers and sell HCF Health and Life Insurance products
- Handle outbound and inbound enquiries from new and existing members with membership applications and questions about HCF Health and Life Products
- Provide clear and concise answers to customer enquiries
- Maintain confidentiality of member information
- Maintain accuracy of member information, reporting and sales pipeline
About You
- Strong commitment to providing outstanding customer service and sales
- Previous experience in a Call Centre (preferably outbound and inbound activity)
- Desire and commitment to work within a team dedicated to achieving team and individual performance objectives
- Positive attitude and willingness to embrace change
- Ability to work under pressure
- Self-driven and motivated
- Excellent telephone communication skills
Culture & Benefits
We value creating an inclusive and supportive work environment that fosters growth and well-being. Our benefits include:
- $85,000 estimated annual salary
- 50% subsidy on HCF Private Health Insurance
- 18 weeks Parental Leave for all genders
- 6 additional leave days to support your wellbeing and medical needs
- Mental Health & Wellbeing programs
- Discounts to pet, life, travel and general insurance
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