Support Services Coordinator

1 week ago

Randwick City Council, Australia beBeeAdministrative Full time $78,500 - $97,300
Job Role

The Administrative Officer Level 3 plays a pivotal role in providing exceptional front-of-house services to the Outpatients Department. Key responsibilities include coordinating patient appointments, handling phone inquiries, registering patients with the service, and contributing to the development and improvement of the Outpatient Service.

  • Coordinate reception and administrative services for the Outpatients Department.
  • Manage patient appointments and handle telephone enquiries efficiently.
  • Register patients with the service and support outpatient processes effectively.
  • Contribute to the development and improvement of the Outpatient Service by implementing process improvements and enhancing customer experience.

The ideal candidate will possess outstanding communication and interpersonal skills, enabling them to excel in a fast-paced environment. They should also have a strong commitment to delivering high-quality customer-focused services, as well as experience in computer skills including Microsoft Office and scheduling in a hospital healthcare setting. Sound problem-solving skills and the ability to prioritize workload are essential, along with previous experience in a similar administrative capacity. The ability to work effectively in a team environment and autonomously is crucial, as is knowledge of Medicare billing practices in a hospital outpatient setting.

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