Support Services Coordinator

1 week ago

Wollongong City Council, Australia beBeeTrauma Full time $90,000 - $120,000
About the Role

This is a challenging yet rewarding opportunity to support women affected by Domestic, Family, and Sexual Violence. You will work two days a week, conducting assessments to triage, evaluate, and support clients.

As a Support Services Coordinator, your work will have a direct impact on the well-being and recovery journey of clients, helping them access safe, suitable, and empowering resources to address their needs.

Key Responsibilities
  • Conduct thorough risk assessments, including suicide and violence risk evaluations.
  • Screen and assess client needs via phone and online inquiries.
  • Identify clients in crisis and coordinate immediate interventions or referrals.
  • Work with internal and external stakeholders to ensure clients receive a coordinated support experience.
  • Serve as an advocate for clients, fostering positive relationships with other agencies and support services.
  • Maintain up-to-date records of client assessments.
  • Participate in team activities, including training, supervision, and development opportunities.
Requirements
  • Tertiary qualifications in health, social sciences, community services, or a related field.
  • At least 5 years' experience in conducting intake assessments and supporting women who have experienced trauma.
  • Comprehensive understanding of evidence-based practices for Domestic, Family, and Sexual Violence.
  • Strong interpersonal skills with the ability to handle confidential information empathetically.
  • Proficiency in Microsoft Office and other relevant client management software.
Benefits

This role offers the opportunity to make a real difference in the lives of women and children experiencing Domestic, Family, and Sexual Violence.

You will be part of a dedicated team working towards a common goal, providing a supportive and inclusive environment for all employees.

Additional Information

National Criminal Record Check and Working with Children Check are mandatory requirements for this position.

Eligibility to work in Australia is also required.

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