Customer Service Representative

4 weeks ago

Sydney, New South Wales, Australia WOW Recruitment Full time
Customer Service Representative Opportunity

We are seeking a highly skilled Customer Service Representative to join our Fintech company based in Sydney CBD. As a key member of our team, you will be responsible for delivering exceptional customer experiences and providing timely solutions to customer inquiries.

Key Responsibilities:
  • Address customer queries and concerns through inbound and outbound calls, emails, and other communication channels.
  • Engage with customers to understand their needs and provide tailored solutions to meet their expectations.
  • Collaborate with internal teams to resolve complex customer issues and improve overall customer satisfaction.
  • Develop and maintain a deep understanding of our products and services to provide accurate information and support to customers.
  • Contribute to the development of customer retention strategies and initiatives to drive business growth.
What We Offer:
  • A dynamic and supportive work environment with opportunities for professional growth and development.
  • A competitive salary and benefits package, including Super.
  • The chance to work with a fast-growing Fintech company and contribute to its success.
  • A convenient CBD location with easy access to public transportation.
About You:
  • Previous experience in a customer-facing role, preferably in the financial services industry.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • A strong problem-solving mindset and ability to work in a fast-paced environment.
  • A passion for delivering exceptional customer experiences and driving business results.

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