ICT Support Specialist
2 days ago
We are seeking an experienced Service Desk Analyst to join our team. As a key member of our ICT Operations Team, you will be responsible for providing technical and functional support for hardware, software, and network issues.
This role requires strong problem-solving skills and the ability to communicate effectively with internal and external stakeholders. You will be working in a dynamic environment, ensuring all requests are recorded, managed, and owned through to resolution and closure.
The ideal candidate will have at least one year of ICT Service Desk Level 1 support experience and a good understanding of the ITIL framework. Experience in using and supporting the Microsoft Office suite of software is also highly desirable.
Key Responsibilities:- Providing technical and functional support for hardware, software, and network issues.
- Responding to enquiries from internal and external stakeholders.
- Maintaining the asset register for the Commission's ICT equipment.
- At least one year of ICT Service Desk Level 1 support experience.
- A good understanding of the ITIL framework.
- Experience in using and supporting the Microsoft Office suite of software.
- Experience in a complaints handling, mediation, or communications role.
- Knowledge of the NDIS and an understanding of the role of the NDIS Commission.
- Experience working in the disability sector.
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