ICT Support Professional

2 days ago

Sydney, New South Wales, Australia beBeeICTSUPPORT Full time $75,000 - $120,000

Job Title: ICT Support Specialist

We are seeking a highly skilled and motivated ICT Support Specialist to join our team. This role will be responsible for providing frontline technical support to staff and students, as well as assisting with system management and contributing to the delivery of digital initiatives across the College.

Key Responsibilities:
  • Deliver Level 1–2 ICT troubleshooting and helpdesk support to staff and students
  • Log, prioritise, and manage phone, email, and web-based queries through the Service Desk system
  • Evaluate and escalate unresolved issues to senior IT staff when required
  • Support device and software setup for staff and students
  • Provide training and guidance on digital platforms and learning resources
  • Monitor, update, and maintain College systems to ensure uptime, security, and performance reliability
  • Contribute to College-wide ICT projects and process improvements
Requirements:
  • Proficiency in a range of ICT technologies and digital platforms
  • Solid troubleshooting skills with a customer-focused approach
  • Basic knowledge of networking concepts
  • Strong communication skills (written and verbal) with attention to detail
  • Ability to work independently and collaboratively in a team
  • Experience with Mac OS and Windows OS environments
  • Knowledge of Google Workspace (GSuite) and Microsoft 365
  • Exposure to School Management Systems (Canvas, TASS, Synergetic etc.)
  • Familiarity with JAMF Pro and Apple School Manager
  • Understanding of cybersecurity concepts and SOE deployment methods
  • Previous experience working in an education or school environment
Benefits:
  • Competitive salary package
  • Opportunities for professional development and growth
  • Collaborative and dynamic work environment

This is an exciting opportunity to join a leading independent College and contribute to the delivery of high-quality ICT services to staff and students.

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