Front Office Operations Leader

1 week ago


Gold Coast, Queensland, Australia beBeeRevenuemanager Full time $90,000 - $130,000

We are seeking a Front Office & Revenue Manager to lead our daily operations and drive revenue growth. This is a unique opportunity for a seasoned professional to combine traditional hotel leadership with hands-on involvement in accounts, reservations, and reporting.

The ideal candidate will have proven experience in revenue management, strong leadership skills, and excellent communication abilities. They will be responsible for managing the Front Office and Reservations Departments, maintaining excellent guest service and satisfaction, building relationships with OTA and wholesale partners, and monitoring market demand trends.

Key Responsibilities:

  • Manage daily operations of the Front Office and Reservations Departments
  • Maintain excellent guest service and satisfaction
  • Build strong relationships with OTA and wholesale partners
  • Monitor and evaluate market demand trends
  • Support budgeting, forecasting, payroll productivity, and cost control
  • Evaluate and implement yield controls to maximize Hotel revenue from all distribution channels

Required Skills and Qualifications:

  • Proven experience in revenue management
  • Strong leadership, organisational, and communication skills
  • Reporting, analytical, and problem-solving skills
  • Genuine passion for hospitality and providing an outstanding guest experience

Benefits:

  • ALL Heartist Membership
  • Family & Friends Discount
  • Accor Live Limitless (ALL) Loyalty Program
  • Free Gym Membership
  • Free Parking
  • Food & Beverage Discounts

No recruitment agencies, please.



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