Current jobs related to Strategic Customer Growth Lead - Sydney, New South Wales - beBeeCustomerSuccess

  • Strategic Customer Growth Manager

    2 weeks ago

    Sydney, New South Wales, Australia beBeeGrowth Full time $200,000 - $250,000

    Job DescriptionWe are looking for an ambitious and experienced professional to join our team as a Strategic Customer Growth Manager. In this role, you will be responsible for driving business growth and improving partnership at each level through Joint Business Planning, Range Reviews, and Promo Strategy.You will have full P&L responsibility for your...

  • Strategic Customer Growth Manager

    2 weeks ago

    Sydney, New South Wales, Australia beBeeLeadership Full time $105,956 - $124,965

    Customer Success ProfessionalClearer.io is committed to empowering our partners with innovative solutions that streamline operations, build trust, and drive sustainable growth.We're reimagining eCommerce by enhancing search, discovery, and customer engagement through a standout suite of cutting-edge applications.As a key member of the Customer Success team,...

  • Strategic Customer Growth Manager

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $120,000 - $150,000

    Customer Success is a critical component of our organization's growth strategy. As a Customer Success Manager (CSM), you will play a key role in driving customer retention, adoption, and use-case growth by leveraging data-driven insights and scalable customer engagement strategies.Key responsibilities include:Retention & Expansion: Ensure customers achieve...

  • Strategic Partnership Growth Lead

    2 weeks ago

    Sydney, New South Wales, Australia beBeePartnerships Full time $100,000 - $140,000

    Key to unlocking significant commercial growth and member engagement lies in developing, managing, and expanding strategic partnerships.Job Description:Lead the development of mutually rewarding partnership strategies to maximise value for members and partners.Drive commercial outcomes through joint business planning, compelling proposals, and...

  • Lead Strategic Growth Expert

    2 weeks ago

    Sydney, New South Wales, Australia beBeeStrategic Full time $115,000 - $130,000

    Key Responsibilities:This strategic role offers a rare opportunity to shape the future of financial services and AI in Australia.Reporting directly to senior executives and the Board, you will lead across a diverse portfolio of strategic projects.Develop and implement Blue Sky thinking type projects for the whole organisation.Strategy Planning and Board...

  • Customer Growth Lead

    2 weeks ago

    Sydney, New South Wales, Australia Plenti Group Full time

    Who is Plenti?Plenti is a fintech lender, providing faster, fairer loans by leveraging its smart technology. Plenti is a dynamic and innovative business that is growing strongly. By continuing to deliver better customer experiences, Plenti is taking market share from incumbent players in the personal lending, renewable energy, and automotive finance markets....

  • Strategic Growth Manager

    2 weeks ago

    Sydney, New South Wales, Australia beBeeGrowth Full time $110,000 - $140,000

    Strategic Growth Manager RoleWe are seeking an experienced and results-driven Strategic Growth Manager to drive business expansion across multiple markets. The ideal candidate will have a proven track record in developing and executing strategic growth plans, leveraging market intelligence to stay ahead of the competition.The successful candidate will...

  • Strategic Customer Growth Leader

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $110,000 - $145,000

    About the RoleWe are seeking a highly skilled Strategic Customer Growth Leader to drive customer success across Australia and New Zealand. This key role involves building long-term relationships with clients, delivering meaningful outcomes, and providing expert guidance through proactive engagement and tailored solutions.

  • Customer Growth Lead

    4 weeks ago

    Sydney, New South Wales, Australia Plenti Full time

    Who is Plenti?Plenti is a fintech lender, providing faster, fairer loans by leveraging its smart technology. Plenti is a dynamic and innovative business that is growing strongly. By continuing to deliver better customer experiences, Plenti is taking market share from incumbent players in the personal lending, renewable energy, and automotive finance...

  • Customer Growth Lead

    3 weeks ago

    Sydney, New South Wales, Australia Plenti Pty Limited Full time

    OverviewPlenti is a fintech lender, providing faster, fairer loans by leveraging its smart technology. Plenti is a dynamic and innovative business that is growing strongly. By continuing to deliver better customer experiences, Plenti is taking market share from incumbent players in the personal lending, renewable energy, and automotive finance markets.We are...

Strategic Customer Growth Lead

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $120,000 - $180,000
Job Title:

Customer Success Manager

Job Description:

We are seeking an experienced Customer Success Manager to lead our team in driving customer adoption, maturity, and growth. As a key member of our management team, you will develop and execute strategies to ensure the successful onboarding, expansion, and renewal of our customers.

This role focuses on building strong relationships with our customers, understanding their business objectives, and acting as a trusted consultant and advisor in their use of our solutions. You will work closely with our internal teams to align customer adoption with our product roadmap, ensuring that our customers realize value from our offerings.

Key Responsibilities:

  • Lead the team and ensure each customer success manager can succeed
  • Hire, train, mentor, and develop team members, providing clear career pathways
  • Develop strategy for success and build out of your book of business
  • Prioritize resource allocation and efforts with customers
  • Drive the team towards key performance metrics
  • Supervise and identify adoption, maturity, and growth trends for the team and customers
  • Manage periodic customer health-checks and review customer health scores
  • Collaborate with accounts and other internal teams to ensure customer success
  • Partner with sales to engage in pre-sales activities for high-value opportunities
  • Contribute to overall vision and strategy of the CSM organization
Requirements:

To succeed in this role, you will need:

  • 8+ years of customer success experience, preferably in SaaS
  • 2+ years of experience leading a team, preferably in SaaS
  • Excellent communication skills with customers and within the organization
  • Strong track record of identifying customer needs and implementing long-term software solutions
  • Ability to build trust and rapport with a customer success team
  • Proactive interest in increasing customer happiness and deepening customer relationships
Benefits:

As a valued member of our team, you will enjoy:

  • Flexible work arrangements to manage work commitments and personal life effectively
  • Family-friendly policies to prioritize family needs
  • A supportive culture celebrating individuality and promoting community
  • Opportunities for continuous learning and career development