Contract Support Specialist

4 weeks ago

Sydney, New South Wales, Australia CBRE Full time
About the Role

We are seeking an experienced Contract Support Coordinator to join our team at CBRE Global Workplace Solutions.

As a key member of our operations team, you will be responsible for providing exceptional customer service and business support to our clients.

Main Responsibilities:

  • Manage sickness, absence reporting and holiday tracking.
  • Collate and process timesheets & expenses and provide training for team.
  • Maintain people records such as training, inductions, new starters / leavers (notification; System Set-Up; IT Requests).
  • Communicate effectively and build/maintain relationships at all levels with internal and external customers.
  • Assist in compiling Site/Area Monthly Contract Review Pack (& attend monthly meetings) and monthly contract meeting reports.
  • Ordering of materials / parts / PPE.
  • Plan maintenance visits for Technicians and Sub-Contractors.
  • Become System Champions e.g. Pronto & My Supplier.
  • Support Work Order Specialist – Contract Support team with planning and scheduling works.
  • Drive PPM and Reactive performance through direct engagement with engineering team and service partners.
  • Familiar with daily operations and the specific scope of the contract e.g. which services are covered and which are chargeable.
  • Ensure QHSE documentation is maintained and readily available using CBRE systems.
  • Ensure Supplier Management reviews take place and are recorded.
  • Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations.
  • Keeping the shared CBRE drive and client electronic records up to date to enable full auditable trails.
  • Ensure integrity of financial transactions form contract.
  • Maintaining the WIP, Open purchase orders, debt to agreed contractual defined parameters and month end financial reporting.
  • Create accurate purchase orders, process/raise invoices and create/raise extra works jobs.

About You:

  • Experience in a similar customer facing role.
  • Experience in Finance and Administration.
  • Previous experience in Property/Workplace Experience or Facilities Management industry.
  • Excellent PC based skills, with a high level of experience in Word/Excel and Outlook – intermediate to advance level.
  • 3 years' experience in a similar role with managerial experience.
  • Flexible to work outside core office hours from time to time.

What We Offer:

At CBRE, we value flexibility and our people work in ways that meet their work/life commitments and support their wellbeing, development and performance. Our people benefit from a range of educational, financial, lifestyle, health and wellbeing benefits and programs, corporate partnerships and discounts, CBRE Cares Foundation, competitive leave offerings and paid volunteer days.

We look forward to hearing from you.

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