Support Services Coordinator

4 days ago


Sydney, New South Wales, Australia month contract Full time
About The Star Entertainment Group

The Star Entertainment Group is a publicly listed company on the ASX, driven by a purpose to create fun at trusted destinations. Our goal is to deliver sustainable outcomes for our guests, Team Members, communities, and shareholders through entertainment, gaming, and leisure experiences in a safe, responsible, and ethical manner.

Our Properties

We operate world-class properties across Brisbane, the Gold Coast, and Sydney, featuring award-winning hotels, restaurants, bars, and entertainment venues.

Job Description

This month-long contract opportunity as a Guest Support Officer reports to the Patron Liaison Manager and focuses on implementing safer gambling initiatives. As part of this role, you will support valued guests in making informed decisions.

  • You will provide empathetic support to guests experiencing challenges related to gambling.
  • Promote safer gambling practices through proactive communication.
  • Collaborate with internal teams to enhance safety measures and awareness.
What We Are Looking For

We seek candidates with experience in guest relations, Responsible Gambling programmes, Hospitality, support services, social work, security, or education. You must demonstrate:

Ability to develop productive relationships and understand applicable laws, regulations, policies, codes, and safer gambling strategies.Able to showcase problem-solving skills and innovative thinking.Benefits and Requirements

As a Guest Support Officer, you will drive the implementation of safer gambling initiatives and support valued guests. This role requires flexibility to work across all shifts (morning, day, and night). A successful candidate will draw upon their love for interaction and problem-solving, as well as empathy, to assess and implement supportive measures.

Your contributions will be pivotal in shaping the success of Safer Gambling practices at The Star. Please note that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Estimated Salary

The estimated salary for this position is $65,000 - $80,000 per annum, depending on location and qualifications.



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