Concierge Supervisor

4 days ago


Sydney, New South Wales, Australia Echo Entertainment Group Full time
Lead the Way in Luxury Hospitality

Reporting to the Front Office Manager, the Concierge role offers an extraordinary opportunity to both lead and inspire the Concierge team at The Star Sydney. As a key member of our Hotel Department, you will be responsible for delivering exceptional guest experiences and driving the success of our luxury hotel.

Key Responsibilities:
  • Oversee the day-to-day operation of the Concierge and Bell Desk departments, ensuring the promotion of positive guest relations and a welcoming environment.
  • Assist guests with special requests, requirements, and solve problems to ensure their comfort and satisfaction.
  • Recruit, develop, and train the Concierge and Bell Desk team, including performance reviews.
  • Respond to guest feedback and implement changes to prevent reoccurrence.
  • Supervise and add value to the activities of all team members by providing leadership to ensure maximum productivity and guest satisfaction.
  • Curate memorable experiences at a 5-star level to ensure guests are provided the best recommendations throughout their journey.
  • Create a positive work environment that facilitates team member motivation, builds morale, and teamwork.
  • Manage the bell team with scheduling, performance management, and training & development procedures.
Requirements:
  • Extensive leadership experience in Hotel or Guest Services environment.
  • Excellent knowledge of Sydney, tourist attractions, restaurants, theatres, sporting events, harbour cruises, fashion, and retail.
  • Outstanding presentation and communication skills.
  • The ability to speak a second language (highly regarded but not essential).
  • Adaptable with exceptional interpersonal skills.
  • Passionate to deliver excellent guest experiences.
What We Offer:
  • FREE buffet meal with a new menu every day at our Employee Dining Room.
  • Uniform laundered and ready for you daily on property.
  • Free transport on Light Rail from Central to The Star.
  • $10/day parking available on property.
  • 30% staff discounts across our award-winning venues on all 3 of our properties.
  • Lifestyle and wellbeing discounts and benefits, including EAP & gym memberships.
  • The Star is an Employer of Choice for Gender Diversity awarded by WGEA.
  • Groupwide Diversity & Inclusion focus areas including LGBTQI, Multicultural, Gender, and Indigenous.
  • Career development, training, and courses via The Star Academy – limitless career opportunities.
  • An organisation that values diversity, teamwork, and being your best self.

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