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Concierge Team Lead
2 months ago
We are seeking a highly skilled and experienced Concierge Team Lead to join our team at Four Seasons Hotel Sydney. As a key member of our Concierge department, you will be responsible for ensuring the smooth daily operation of the Concierge team, providing exceptional guest experiences, and leading by example.
Key Responsibilities- Collaborate with the Chef Concierge to ensure seamless daily operations of the Concierge department.
- Lead by example, demonstrating a strong leadership presence for our guests and employees.
- Resolve guest concerns and complaints promptly and effectively, showcasing empathy and problem-solving skills.
- Foster positive relationships with guests, anticipating their needs, and delivering a level of service that reflects our commitment to luxury hospitality.
- Lead, inspire, and develop your dedicated concierge team.
- Arrange reservations for dining, entertainment, transportation, and other services, demonstrating exceptional organisational skills.
- Serve as a knowledgeable resource on local attractions, events, and points of interest.
- Maintain accurate records, logs, and reports, ensuring that all information is documented meticulously.
- Assist in creating rosters, managing labour costs and expenses.
- Stay updated on industry trends, local events, and new attractions to enhance guest experiences.
- Proven experience as a Concierge leader, preferably within a large hotel that delivers five-star quality.
- The ability to build and maintain strong relationships with people at all levels and across all areas of the Hotel, including with external vendors.
- A passion for providing a memorable guest experience.
- Excellent communication and interpersonal skills, with a warm and friendly demeanor.
- Strong organisational skills, attention to detail, and the ability to multitask effectively.
- Knowledge of local attractions, restaurants, and entertainment options.
- Proficiency in using property management systems and other relevant software.
- Demonstrated problem-solving skills and the ability to handle guest concerns with professionalism and grace.
- Highly developed people and business management skills, including payroll, rostering, cost control and expenses.
- Flexibility to work varying shifts, including weekends and holidays.
- Excellent Training and Development opportunities.
- Complimentary Accommodation at other Four Seasons Hotels and Resorts.
- Complimentary Dry Cleaning for Employee Uniforms.
- Complimentary Employee Meals.
- Competitive Salary, wages, and a comprehensive benefits package.
