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Chief Concierge

2 months ago

Sydney, New South Wales, Australia Marriott Full time

Job Summary

We are seeking a charismatic and zealous Chief Concierge to lead our Wheels Team at W Sydney. As a key member of our Rooms & Guest Services Operations team, you will be responsible for providing personalized and attentive service to our guests, exceeding their expectations and creating memorable experiences.

Key Responsibilities

  • Manage and supervise all areas of Concierge and Wheels team, including the hotel's loyalty program, VIP guests, groups in house, training and development of talent, and special events.
  • Coordinate Wheels talent on the driveway, valet parking, luggage services, transportation, and rooming a guest.
  • Direct and work with the management team and hourly talent to successfully execute all Concierge and Wheels operations.
  • Strive to continually improve guest and talent satisfaction and maximize the guest satisfaction of the department.

Requirements

  • Strong organizational, communication, and leadership skills.
  • Deep local understanding of Sydney and its attractions.
  • Able to balance the needs of the team, guests, and the business.
  • Full New South Wales Drivers License required.

About Marriott International

Marriott International is a global hospitality leader, recognized for its commitment to excellence and customer satisfaction. As a member of our team, you will have the opportunity to work with a diverse group of talented individuals, learn from the best, and grow your career in a dynamic and supportive environment.