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Help Deliver Exceptional Customer Experiences

2 weeks ago

Gold Coast, Queensland, Australia beBeeCustomerService Full time $45,000 - $65,000
About the Role

This is an exciting opportunity to join our team and make a real impact in customer service. As a Customer Service Officer, you will be the first point of contact for all customers visiting our site.

Key responsibilities include:

  • Providing exceptional customer service to ensure a positive experience for our clients
  • Keeping customers informed about the repair process and estimated completion dates for their vehicles
  • Handling telephone and email correspondence professionally and efficiently
  • Supporting management with inventory, including parts, paint, and consumables
  • Liaising with insurance providers regarding claims and repairs

To excel in this role, you should possess the following skills and qualifications:

  • Be an excellent communicator – able to write well, speak confidently on the phone, and build strong relationships
  • Be a team player – while there may be times you need to work independently, collaboration with your teammates is crucial to success
  • Be highly organized – able to juggle multiple tasks, prioritize effectively, and ensure things get done efficiently
  • Think on your feet – if you thrive in a fast-paced environment, you will fit right in

We value our employees and strive to create a positive and inclusive work environment that fosters growth and development. We believe in promoting from within and providing opportunities for professional advancement.