Research Coordinator

2 weeks ago

Batemans Bay, New South Wales, Australia beBeeParticipantSupport Full time $7,754 - $15,528
**Job Title:** Participant Support Officer**Job Details:** We are recruiting for a Participant Support Officer to work with a Federal Government client in Batemans Bay. This is a 12-month contract role with the possibility of extension, undertaking procedural, clerical, administrative support and operational tasks including basic research and analysis activities.**Responsibilities:
  • Managing and resolving participant matters by actioning planning tasks as per the NDIS Act.
  • Providing counter/reception support for the local office including participant enquiries in the self-help kiosks and NDIA online support.
  • Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services.
  • Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.
  • Undertaking research and investigation activities and preparing associated reports and correspondence.
  • Undertaking a range of data entry activities and ensuring follow up is completed.
  • Receiving and recording complaints and other feedback in the client Business systems.
**Key Skills and Qualifications:** Strong analytical and problem-solving skills ** Excellent communication and interpersonal skills ** Ability to manage multiple priorities and deadlines ***Benefits:** The successful candidate will have access to a supportive team environment and opportunities for professional development.**Working Conditions:** This role requires working in an office environment with regular interactions with colleagues and clients.**How to Apply:** If you are interested in this role, please submit your application with your resume and cover letter.

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