Head of Theatre, Arts

Batemans Bay, New South Wales, Australia

Aligned Leisure is a 100% owned subsidiary of the Richmond Football Club, established to manage the operations of Richmond's health, fitness and leisure business activities. Supported by the people and business systems of the Richmond Football Club, Aligned Leisure operates leisure centres, community stadiums, pools, gyms, theatres and other facilities throughout Victoria and New South Wales. The Bay Pavilions features the Yuin Theatre, a 350-seat multifunctional performance theatre, fully licensed bar, back-of-house facilities, community rooms and an art gallery. This is a full-time theatre manager role based at the Bay Pavilions on the South Coast, working with a diverse, high-performing team across aquatics, gym/leisure, customer experience and swim school.

1. Art and theatre business development and management
   • Develop and implement a diverse calendar of arts and theatre events and programs.
   • Actively seek performers, production companies and other facility hirers to deliver quality events at the Arts Pavilion.
   • Theatrical production and technical development.
   • Research, plan and deliver exhibitions, programs and activities which reflect best practice in the arts industry, provide an engaging visitor experience, increase audience attendance, and stimulate the local arts community.
   • Develop and maintain key stakeholder relationships which enhance support of the Bay Pavilions.
   • Assist the Marketing Coordinator in the development and delivery of marketing and advertising strategies for the Arts Pavilion and Food and Beverage services.
   • Recruitment, supervision and performance management of all theatre and arts staff.
   • Management of the Arts Pavilion, Gallery and Cafe, including all programs, exhibitions, products and events.
   • Manage all areas within agreed annual budgets.
2. Event management and sales
   • Maximise box office sales for the Arts Pavilion.
   • Implement a customer-centric culture where customers feel valued and important.
   • Oversee and implement a structured events calendar and sales strategy.
   • Manage and train staff to generate leads, build rapport, overcome objections and close sales.
   • Implement, oversee, and provide summary reports on sales campaigns.
3. Record keeping and reporting
   • Maintain the gallery collection records related to registration, insurance, loans, research inquiries and copyright of all artwork.
   • Maintain the storage of the gallery collection (and items under the Gallery's care).
   • Prepare written material including monthly activity reports, acquisition proposals, extended labels, educational panels, catalogues and media releases.
4. Service Quality
   • Oversight, management and constant improvement of service promise and customer charter.
   • Delivery of customer experience and sales training to all staff.
5. Member of the Eurobodalla Leadership Team
   • Role model our values, behaviours and service standards, instil this model throughout the organisation, and ensure that all new staff understand this expectation.
   • At all times act in the best interests of Aligned Leisure and Eurobodalla Shire Council.
6. Outstanding service delivery to all customers and stakeholders
   • Aligned Leisure will be renowned for delivering outstanding service and providing memorable experiences for our customers. This role will be relentless in identifying these opportunities and will always ask "How would I want a member of my family treated in this situation?".
   • All Aligned Leisure staff will understand and deliver on our customer charter and service promise.

• Experience in arts, theatre and/or gallery management (preferred but not essential).
• Experience in theatre technical operations such as the operation of lighting, sound and stage equipment (preferred, but not essential).
• Experience in managing a team is desired.
• Experience in delivering exceptional customer service.
• Marketing and/or communications experience would be an advantage but not a necessity.
• The position will be subject to relevant pre-employment checks and must maintain a current working with children check.
• The successful applicant must hold or be willing to attain first aid and CPR qualifications.

• Focused on the customer.
• Strong ability to manage and also work autonomously.
• Understands/enjoys the Arts & Leisure Industry and motivated to serve Aligned Leisure.
• Highly organised.
• Disciplined to manage the varied components to this role.
• Relentless in their approach to delivering exceptional service.
• The ability to make strategic decisions as well as execute operational requirements.