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Service Delivery Coordinator
2 months ago
About the Role:
The Service Delivery Coordinator plays a critical role in ensuring seamless communication and efficient execution of customer requirements. As the primary liaison between customers and internal warehouse operations, this role is responsible for meeting and exceeding service levels for our customers.
Key Responsibilities:
- Act as the main point of contact for customer inquiries, providing timely updates on order status, deliveries, and changes or issues.
- Communicate customer requirements clearly to internal warehouse operations, ensuring prompt and accurate action.
- Process work orders for customers in our warehouse management systems (WMS), inputting production requests with accuracy and within specified timeframes.
- Generate daily, weekly, and ad-hoc reports from WMS into Excel, tracking key metrics such as inbound, outbound, and returns.
- Track and report on contractual KPIs, ensuring service level agreements (SLAs) are met and identifying areas for improvement.
- Provide monthly data and reports to the billing team to ensure customer invoicing is accurate.
- Coordinate and expedite priority inbound and outbound shipments, particularly for product launches and urgent needs.
Requirements:
- Experience in a service delivery or coordinator role within logistics/supply chain.
- Proficiency in Excel, including data reporting and analysis.
- Strong understanding of warehouse operations and order management.
- Strong communication and stakeholder management skills.
- Ability to resolve issues efficiently and proactively.
What We Offer:
- A challenging and rewarding work environment and competitive compensation.
- A range of employee benefits designed to support your wellbeing, including CEVAwell program, Employee Assistance Program, Volunteer Time Off, and Life & Total Permanent Disability Insurance.
- Flexible, hybrid, and remote work options, along with additional paid parental leave for primary carers.
- Professional development opportunities, including secondment and internal mobility, study assistance, leadership and mentoring programs, and more.
CEVA Logistics' Diversity Statement:
As a global organisation, diversity is critical to our business success. We welcome and encourage all qualified applicants, who will receive consideration for employment without regard to indigenous status, race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other characteristic.
