IT Customer Support Specialist
3 days ago
We are seeking an IT professional with exceptional customer service skills to join our team as a Help Desk Technician.
This role involves providing first contact and ongoing support to clients, troubleshooting technical issues, and escalating situations requiring urgent attention.
As a Help Desk Technician, you will work closely with experienced Solutions Architects to maintain best practice secure environments and provide IT guidance and support to clients.
You will also be responsible for documenting problem resolutions, system information, and KB Articles, improving ServiceDesk efficiency through innovative ideas, and engaging in project work to expand your technical abilities.
The ideal candidate will have a proactive attitude, impeccable verbal and written English communication skills, ultra reliable time-keeping, and the ability to create and maintain documentation.
Above all, you should be passionate about the IT industry and possess a genuine customer service focus.
We offer flexible working hours, career growth opportunities, and a dynamic work environment that values innovation and teamwork.
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