High-Tech Desktop Support Specialist

6 days ago

Canberra, ACT, Australia beBeeTechnical Full time $100,000 - $120,000

Job Overview

DFP is seeking an experienced Senior Windows Desktop Engineer to join their Federal Government Client team. This 12-month contract with extension requires onsite work and must be able to obtain necessary security clearances.

Role Responsibilities:

  • Design, develop, maintain, and provide Level 3 support for Standard Operating Environments (SOE) including desktop software and device configurations (Windows desktops and iOS mobile).
  • Enterprise messaging and collaboration platforms.
  • Remote access solutions (virtual desktop and VPN).
  • Package and deploy applications across supported environments.
  • Manage automated patching and update processes.
  • Provide expert technical advice across platforms and services, and represent the team in ICT governance and management forums.
  • Resolve complex technical issues escalated from service desk and Level 2 support teams.
  • Collaborate with infrastructure, security, and application teams to ensure smooth integration and policy compliance.
  • Develop and maintain documentation, including standard operating procedures and knowledge base articles.
  • Participate in planning and delivery of upgrades, migrations, and new service rollouts.
  • Monitor system performance and proactively implement improvements for reliability and scalability.
  • Mentor junior team members and contribute to ongoing service improvement initiatives.

Required Skills and Qualifications:

  • Strong knowledge and experience with Microsoft 365 Apps for Enterprise (M365 ProPlus).
  • Expert-level proficiency in Windows 11, Microsoft Intune, and Group Policy management.
  • Hands-on experience with Mobile Device Management (MDM) and Mobile Application Management (MAM) using Intune.
  • Proficiency in Microsoft Endpoint Configuration Manager (MECM/SCCM) and Intune, including SOE creation, application packaging, and patching.
  • Demonstrated ability to produce high-quality technical documentation.
  • Experience with Citrix Virtual Apps and Desktops (CVAD).
  • Familiarity with Australian Government ICT security frameworks, including ISM, Essential Eight, and ACSC hardening guidelines.

Benefits:

  • Opportunity to work with a dynamic team on a high-profile project.
  • Chance to develop and maintain skills in emerging technologies.
  • Competitive remuneration package.

Others:

  • DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds, and people with disability.
  • Reasonable adjustments will be provided throughout the recruitment process for individuals with disability.

  • Tech Support Specialist

    1 week ago

    Canberra, ACT, Australia beBeeTechnical Full time $60,000 - $90,000

    Job Title: Tech Support SpecialistWe are seeking an experienced and skilled Tech Support Specialist to join our team. As a Tech Support Specialist, you will be responsible for providing high-quality technical support to our clients.Responsibilities:Provide timely and efficient IT support to clients via phone, email, or remote desktop connection.Analyze and...

  • Desktop Support Specialist

    7 days ago

    Canberra, ACT, Australia beBeeTechnical Full time $85 - $95

    Job Role: Desktop Support SpecialistWe are seeking a skilled Desktop Support Specialist to deliver high-quality IT services.This is a 12-month contract opportunity to work at the APS 3/4 equivalent level. We require individuals with strong technical skills and excellent communication abilities to provide desktop hardware and software support, investigate and...

  • Tech-Savvy Desktop Support Role

    6 days ago

    Canberra, ACT, Australia beBeeDesktopSupport Full time $80,000 - $105,000

    As a Desktop Support Specialist, you will be responsible for providing exceptional technical assistance to end-users with their computing devices. Your tasks will include testing, identifying, repairing, resolving, and documenting technical issues without compromising hardware warranty or security compliance requirements.- Perform routine maintenance on...

  • Desktop Support Specialist

    1 week ago

    Canberra, ACT, Australia beBeeSupport Full time $30,000 - $30,100

    Job Title: Desktop Support Specialist">We are seeking a skilled Desktop Support Specialist to provide IT support services within a defence environment in Canberra.

  • Desktop Support Specialist

    7 days ago

    Canberra, ACT, Australia beBeeTechnical Full time $90,000 - $120,000

    Desktop Support SpecialistWe are seeking a highly skilled Desktop Support Specialist to join our team. This role will involve providing professional, customer-focused technical support to our internal user base.The ideal candidate will be passionate about delivering exceptional service and have a strong background in troubleshooting level 1 and 2 technical...

  • Desktop Support Specialist

    6 days ago

    Canberra, ACT, Australia beBeeDesktop Full time $90,000 - $120,000

    **Job Title:** Desktop Support SpecialistAbout the Role:We are seeking a skilled and customer-focused Desktop Support Specialist to join our team. As a key member of our delivery team, you will provide professional technical support to our internal users, ensuring they receive exceptional service.Responsibilities:Troubleshoot level 1 and 2 technical issues...

  • Desktop Support Officer

    7 days ago

    Canberra, ACT, Australia Powerdata Group Consulting Full time

    **Open to**: Must be able to obtain baseline clearance**Location**: ACTThe ICT Operations Branch provides high quality ICT support and underpinning infrastructure services to the department, ensuring all staff in the department have access to stable and secure technology.The Desktop Support team sits within ICT Operations and are responsible for delivering...

  • Senior Desktop IT Support Specialist

    6 days ago

    Canberra, ACT, Australia beBeeTechnical Full time $300,000 - $301,000

    Desktop Support Analyst Job DescriptionWe are seeking an experienced Desktop Support Specialist to join our team in Canberra. This is a great opportunity for individuals who want to work in the defence environment and provide technical support services.About the RoleThis position requires providing on-going IT support work within a defence environmentThe...

  • Desktop Support Specialist

    2 weeks ago

    Canberra, ACT, Australia beBeeHardware Full time $80,000 - $110,000

    Our organization is actively recruiting for a Desktop Support Professional on a long term contract to support the Federal Government Department.This position will be based on-site in Canberra with flexible working arrangements at the discretion of the manager.Key Responsibilities:Process shipping consignments and receive inbound ICT assets using COPE and...

  • Technical Support Specialist

    7 days ago

    Canberra, ACT, Australia beBeeTechnical Full time $100,000 - $140,000

    Job Title: Technical Support SpecialistDeliver high-quality IT support to ensure secure, reliable, and fit-for-purpose experiences for users. This role involves advanced support across all user-facing IT services, including Service Desk triage, priority support, walk-up Tech Bar assistance, M365 user technologies, and AV/meeting room technology support.Main...