Tech Support Specialist

2 weeks ago

Canberra, ACT, Australia beBeeTechnical Full time $60,000 - $90,000

Job Title: Tech Support Specialist

We are seeking an experienced and skilled Tech Support Specialist to join our team. As a Tech Support Specialist, you will be responsible for providing high-quality technical support to our clients.

Responsibilities:

  • Provide timely and efficient IT support to clients via phone, email, or remote desktop connection.
  • Analyze and resolve software, hardware, and network-related issues in a fast-paced environment.
  • Accurately document calls and incidents in our contact management system.
  • Manage time and workload to meet predetermined service levels.
  • Maintain data accuracy in our contact management system.
  • Assign incidents and requests to the correct support group.
  • Act as a single point of contact on incidents and problems logged.
  • Perform diagnostic tests to initiate problem management workflow process.
  • Provide clients with a reference number for their incident/request.
  • Understand various media sources that interface with the Service Desk.
  • Support multiple clients through customer service professionalism and insight.
  • Flexible to work in a 24/7 environment and requires being able to work on a rotating shift roster including nights and weekends.
  • Ability to comprehend and uphold policies and procedures.

Requirements:

  • Must be an Australian citizen.
  • NV1 Security clearance required.
  • Applicants with customer service experience preferred.
  • Education, training, and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology is desirable.

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