Technical Infrastructure Manager

2 weeks ago

Melbourne, Victoria, Australia beBeeHelpdesk Full time $60,000 - $80,000
IT Support Specialist

We are seeking an experienced IT professional to manage our technical infrastructure, resolve complex issues, and provide excellent customer service.

Key Responsibilities:

  • Act as a point of escalation for Level 1 technicians, resolving more complex IT issues
  • Troubleshoot and resolve issues related to Windows, MacOS, Microsoft 365, network connectivity, Citrix, and cloud services
  • Conduct basic end-user training on security best practices, Microsoft 365 tools, and IT policies when needed
  • Ensure tickets are properly categorized, documented, and updated in ConnectWise
  • Meet or exceed SLA response and resolution times, escalating overdue tickets appropriately
  • Apply patching and security updates for endpoints and servers as part of regular maintenance
  • Assist with new client onboarding and be the project technical lead
  • Participate in client audits, ensuring IT infrastructure aligns with security and best practices
  • Document new solutions, troubleshooting steps, and client-specific configurations in the knowledge base

Requirements:

  • At least 5-7 years of experience in handling Managed Services Provider (MSP) and IT Helpdesk roles
  • Expertise in Office 365 applications, including Azure (EntraID), Exchange Online, SharePoint, and Teams administration
  • Knowledge of Cybersecurity (ISO 27001) and experience with ConnectWise or similar Ticketing Tools
  • Microsoft and Azure certifications
  • Excellent communication and problem-solving skills

Benefits:

  • A competitive salary package and annual performance review
  • Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
  • Medical, Dental Coverage and Life insurance from day 1 of employment
  • Financial Assistance Program
  • Mandatory Government Benefits and 13th Month Pay
  • Regular Company Events, Work Life Balance, and Career growth opportunities

Equal Employment Statement:

Employment decisions will be conducted without consideration of factors such as age, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. We ensure the full confidentiality of the data we process.

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