Technical Infrastructure Manager

3 days ago

Melbourne, Victoria, Australia beBeeInfrastructure Full time $120,000 - $150,000
Job Description

We are seeking a seasoned Data Center Technician (DCT) Manager to lead our technical infrastructure team. As a key member of our operations team, you will be responsible for delivering high-quality data center services that meet the needs of our customers.

Your primary focus will be on managing a team of technicians who perform hardware deployments, diagnostics, and decommissions. You will work closely with the team to prioritize tasks, monitor Key Performance Indicators (KPIs), and ensure compliance with service-level policies and procedures.

In addition to your technical expertise, you will also be responsible for modeling leadership principles, providing training to technicians, and accelerating their career growth. Your role will play a critical part in delivering the core infrastructure and foundational technologies for our online services, including Bing, Office 365, Xbox, OneDrive, and Microsoft Azure.

Our team is committed to environmental sustainability and optimization in our data center design and operations. We strive to grow and evolve as we meet the ever-changing business demands that hold us as a world-class cloud provider.

Required Skills and Qualifications

To be successful in this role, you will need:

  • A High school diploma or equivalent, and basic knowledge of computer hardware and components, plus 3+ years' experience supporting IT equipment or related technology.
  • 2+ years' experience directing, supervising, or managing others.
  • Ability to work shifts, including evening, nighttime, weekends, and/or holidays.

PREFERRED QUALIFICATIONS:

  • Associate degree in Computer Science or related field and/or equivalent work experience.
  • 4+ years' experience supporting IT equipment or related technology.
  • 3+ years' experience working in a production, mission-critical 24x7x365 data center environment.
  • Applicable certifications: Information Technology Infrastructure Library (ITIL) Foundation, ASICS/Inventory Control, CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC), Certified Data Center Professional (CDCP), Microsoft Certified Professional (MCP), Six Sigma Green Belt).
Benefits

We offer a comprehensive benefits package, including:

  • A competitive salary and bonus structure.
  • A generous retirement plan, including employer matching contributions.
  • Health and wellness programs, including medical, dental, and vision coverage.
  • Flexible time off and paid vacation days.
  • Professional development opportunities, including training and education assistance.

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