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Customer Service Ambassador

2 months ago

Brisbane, Queensland, Australia Avis Budget Group International Full time
{"title": "Customer Service Representative", "description": "About the Role

We're seeking a talented individual to join our team as a Customer Service Representative. In this role, you'll be the face of our brand, interacting with customers at the rental counter, completing rental bookings, and responding to general customer inquiries.

Key Responsibilities
  1. Establish customer car rental needs by actively listening
  2. Review ABG's various add-ons and services to determine what may best suit the customer
  3. Communicate rental procedures and guidelines effectively
  4. Complete rental bookings in a timely, efficient, and accurate manner
  5. Answer customer questions and inquiries
What We Offer
  1. Hourly pay + loadings + commission incentives
  2. Wellbeing programme incl. life insurance + discounted health insurance + superannuation options
  3. Access to Perkbox – discounts and offers with hundreds of retailers and big brands
  4. Employee discounts on car rental across Avis Budget Group
  5. Employee Assistance Programme (EAP) provided by Converge – 24/7 support for your mental health and wellbeing
  6. Full training provided to help you achieve your goals & reach your potential
Requirements
  1. Applicants must have a full and valid driver's licence
  2. This is a full-time position and requires availability to work on a rotational roster that includes evenings, weekends and public holidays
  3. Ability to work in a fast-paced environment while delivering exceptional customer service
  4. Previous experience within retail, hospitality, customer service or similar roles
  5. Ability to follow procedures and adhere to company guidelines and standards
  6. Comfortable learning and using various computer systems to accurately input rental information
About Us

At Avis Budget Group, we're a team of 25,000 driven people, performing with purpose. Together, we're moving the future of transportation forward with our innovative, customer-focused solutions.

We're proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.

We value each employee whose talent, skills, and personality have helped to establish the company as a leading provider of global transportation solutions.

", "lang_code": "en-US"}