Claims Adjuster
3 weeks ago
About the Role
The Claims Adjuster role at Suncorp Group involves working with a range of stakeholders to provide support and understanding for customers in challenging times. You will assess property loss or damage, determine policy coverage, and work closely with builders, engineers, and restorers to develop appropriate scope of works for repairs and remediation. This role requires strong communication and problem-solving skills, as well as the ability to interpret policies and determine the correct policy response.
Key Responsibilities
- Assess property loss or damage and determine policy coverage
- Work closely with builders, engineers, and restorers to develop scope of works for repairs and remediation
- Proactively communicate clear and accurate advice, solutions, timeframes, and claim progress to stakeholders
- Deliver professional and brilliant service when completing on-site, desktop, and virtual assessments
- Support the Claims Manager to identify customer resolution strategies to minimise customer escalations
- Determine an appropriate claim fulfilment method that balances customer needs with business outcomes
- Identify customers experiencing vulnerability and take appropriate action to ensure the customer is supported
- Respond to customer and stakeholder requests within expected or agreed timeframes
- Clearly document all decisions made and reasons, including ownership details, reserve changes, and acceptance/rejection of claims
About You
- Home Claims Insurance, Assessing, Loss adjusting, or Property Manager experience
- Strong ability to interpret policies and determine the correct policy response
- Capability to use different technology/systems
- Highly developed organisational and time management skills
- Proven performer in customer service roles
- Skilled in analysis, problem-solving, decision-making, and negotiation skills
- Current Unrestricted Driver's Licence
About Suncorp Group
Suncorp Group is all about making a difference for people and in the communities they call home. Our Claims teams provide support and understanding for customers in some of their most challenging times, while finding outcomes that get their lives back on a healthier, happier path. That takes a special kind of person. Someone who can pick up the ins and outs of insurance processes – and deliver it to customers in a way that feels refreshingly simple. Someone who's naturally empathetic and finds joy and pride in making a genuine difference – because you'll be doing that from the moment you start work each day.
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