Claims Adjuster
4 weeks ago
About the Role
The Claims Assessor role is a critical part of our Claims team at Suncorp Group. As a Claims Assessor, you will work closely with internal and external stakeholders to assess property loss or damage, determine policy coverage, and develop appropriate solutions for our customers.
Key Responsibilities
- Assess property loss or damage and determine policy coverage, including claim quantum, scope, and schedule.
- Work closely with Builders, Engineers, Restorers, and Scoping Consultants to determine reserve within delegation levels.
- Communicate clearly and accurately with stakeholders, including customers, claims managers, repairers, and suppliers.
- Deliver professional service when completing on-site, desktop, and virtual assessments, interacting with customers on the claims manager's request.
- Support the Claims Manager to identify customer resolution strategies to minimize customer escalations.
- Determine an appropriate claim fulfillment method that balances customer needs with business outcomes.
- Identify customers experiencing vulnerability and take appropriate action to ensure the customer is supported.
- Respond to customer and stakeholder requests within expected or agreed timeframes.
- Clearly document all decisions made and reasons, including ownership details, reserve changes, and acceptance/rejection of claims.
Requirements
- Home Claims Insurance, Assessing, Loss adjusting, or Property Manager experience.
- Strong ability to interpret policies and determine the correct policy response.
- Capability to use different technology/systems.
- Highly developed organizational and time management skills.
- Proven performer in customer service roles.
- Skilled in analysis, problem-solving, decision-making, and negotiation skills.
- Current Unrestricted Driver's License.
About Suncorp Group
Suncorp Group is committed to making a difference for people and in the communities they call home. Our Claims teams provide support and understanding for customers in some of their most challenging times, while finding outcomes that get their lives back on a healthier, happier path. We're looking for someone who can pick up the ins and outs of insurance processes and deliver it to customers in a way that feels refreshingly simple. If you're naturally empathetic and find joy and pride in making a genuine difference, we'd love to hear from you.
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