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Hospitality Service Leader

1 month ago

Melbourne, Victoria, Australia Marriott International Full time

We're looking for a talented and driven individual to join our team as a Hospitality Service Leader in Food and Beverage. If you have a passion for delivering exceptional customer experiences, leading teams, and driving business results, this is the role for you.

About the Role:

This is an exciting opportunity to join Marriott International's Select Stays portfolio, where we put people first and value equality, diversity, and inclusiveness. As a Hospitality Service Leader, you will be responsible for supervising restaurant service periods, tending to guests' needs, and exceeding their expectations.

Key Responsibilities:
  1. Supervise restaurant service periods and lead a team of food and beverage staff to deliver exceptional customer experiences.
  2. Engage and inspire guests throughout the complete food and beverage experience, ensuring they feel valued and cared for.
  3. Understand guest requirements and deliver service excellence with each customer interaction.
  4. Assist with bar operational tasks if required and maintain a clean and well-stocked outlet at all times.
  5. Be a cultural innovator by providing motivation and support to our waitstaff, encouraging them to excel in their roles.
  6. Supervise the food and beverage team in completing general operational tasks, such as maintaining stock levels and inventory management.
  7. Build and strengthen relationships with existing and new customers to drive repeat business and enhance loyalty.
  8. Plan and execute team-building activities to foster a sense of community and belonging among colleagues.
About You:

To succeed in this role, you'll need to be:

  • Able to work evenings, weekends, and flexible shifts.
  • An RSA holder (or willing to obtain one).
  • Experienced in a managerial role within the hospitality industry.
  • Authorized to work in Australia.
  • Enthusiastic about career growth and development.
  • Self-motivated, driven, and energized in fast-paced environments.
  • Armed with smart solutions and a can-do attitude.
What We Offer:

As a Hospitality Service Leader at Marriott International, you'll enjoy a range of benefits, including:

  1. Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family, and friends.
  2. Participation in the Life with the Works program, which offers flexible working hours and locations, time off to pursue your passions, and paid leave during your birthday month.
  3. Access to internationally recognized training programs, unlimited strategic development, and exciting career opportunities within the Marriott International group.
  4. Genuine care for associates' physical, emotional, and financial wellbeing through our Employee Assistance Program.
  5. Opportunity to receive Employee Referral Incentives and get paid for working with your friend.
  6. The chance to work for the largest hotel network in the world, which values equality, diversity, and inclusiveness.