Foster a Culture of Exceptional Customer Service

2 weeks ago


Brisbane, Queensland, Australia beBeeCustomerService Full time $76,515 - $78,000
Job Title: Store Clerk
  • Foster a culture of exceptional customer service and excellence in a fast-paced retail environment.

This is a leadership role that involves overseeing the entire customer journey from initial inquiry to post-sales support, ensuring every interaction reinforces our reputation for expertise and quality.

Key Responsibilities:
  • Develop and Implement Customer Service Strategies
    • Analyse key performance metrics to drive operational efficiency within the store, implementing solutions to improve call handling times, first-contact resolution, and overall service quality.
  • Lead and Motivate a Team of Retail Professionals
    • Mentor, train, and develop a team of customer service specialists, fostering a culture of high performance, continuous improvement, and knowledge sharing.

In this role, you will be responsible for managing the full employee lifecycle, including recruitment, onboarding, training, performance reviews, and professional development plans. You will also be responsible for developing, implementing, and regularly reviewing customer service policies, programs, and procedures to enhance the entire customer experience and ensure alignment with company goals. If you are a motivated and results-driven leader who is passionate about delivering exceptional customer service, then this is the role for you



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