Deliver Exceptional Customer Experiences

23 hours ago

Brisbane, Queensland, Australia beBeeCustomer Full time $60,000 - $78,000

As a Customer Experience Champion, you will play a pivotal role in delivering exceptional workplace experiences and services to colleagues, customers, and visitors in our commercial buildings, ensuring qualitative customer outcomes are realised.

  • Provide an outstanding colleague and customer experience by being an ambassador of our brand and embodying our customer-obsessed values.
  • Apply your customer service passion in a professional environment within the Banking sector.
We foster innovation and create strong, lasting relationships through our customer mindset. Our people make the difference for our customers through their interactions.
In this role, you will join our Workplace Team, which is doubling down on Customer Obsession.
Each day, you'll go above and beyond to deliver exceptional colleague and customer experiences in every interaction across a range of on-site workplace services with a focus on anticipating needs, listening to colleagues and visitors, and making every interaction simple, effective, and quick.
  • Receive and welcome guests, collect courier deliveries, sort and transport mail to the correct location, provide locker access, and allocate temporary car parks on request.
  • Assist with building, parking, and property access, including event space bookings and set-up.
  • Complete floor walks using a checklist, noting, and reporting maintenance issues.
  • Once proficient, cross-skill to be front of house and back of house capable.
  • Complete other role-specific tasks as directed.
We are looking for individuals who share our commitment to delivering the best for our customers. You'll need:
  • A minimum of hospitality/customer service experience. Hotel/Concierge/Professional attendant experience and/or Certificate III in Hospitality would be highly regarded.
  • Professional verbal and written communication skills.
  • Ability to multi-task and prioritise tasks with operational awareness.
  • Able to demonstrate a common-sense approach to problem-solving.
  • Demonstrable growth mindset, eager to learn, and has the attitude that success means delivering as a team.
A diverse and inclusive workplace works better for everyone. We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs), we continue to foster an inclusive environment, where all colleagues' unique backgrounds and identities are understood, respected, and celebrated.

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