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Account Growth Specialist

2 months ago

Surry Hills, New South Wales, Australia Streem Full time

About the Role at Streem

As a Customer Success Manager at Streem, you will be the primary point of contact for our clients, playing a crucial role in our proactive customer team. Your responsibilities will include:

Key Account Management

  • Setting up, customizing, and managing client accounts, including creation of keyword and Boolean searches;
  • Building and maintaining strong client relationships by serving as their key contact;
  • Training and educating clients on the use of Streem's platform through virtual and face-to-face meetings;
  • Collecting feedback from clients and representing their requirements in internal product development meetings;
  • Proactively identifying important media, key events, and issues for clients, and relaying these to the appropriate teams;
  • Identifying solutions and opportunities to client challenges;
  • Producing a range of reports, as well as producing transcripts, summaries, and downloadable broadcast Media Items;
  • Maintaining clear and consistent communication with clients and the internal team;
  • Ensuring all client-related tasks are completed in accordance with internal and external service standards;
  • Providing quality control of news content flowing through the platform;

Requirements

  • Australian citizen or permanent resident, with unrestricted working rights;
  • 1 to 2 years of experience in a previous Customer Success or Account Management role;
  • Strong customer-facing skills with an ability to take initiative and adapt to changing situations, whilst maintaining composure;
  • Proactive and enjoy working effectively in a fast-paced, dynamic environment;
  • Keen interest and understanding of the Australian media landscape, and you are confident applying this knowledge to inform your service;
  • Positive, can-do, and energetic attitude towards learning new skills and tackling challenging tasks;
  • Able to manage conflicting priorities and deadlines with a sharp attention to detail, and clear communication, both written and verbal;
  • Excellent verbal and written communication skills;

Desirable Skills

  • Bachelor's or Master's Degree, preferably in Media, Communications, Public Relations or Journalism;
  • Previous experience in media/news/content-based positions;
  • Experience working with or using media monitoring, data and analytics or social listening tools;
  • Competencies working with Excel, Project Management tools, Customer Relationship Management tools, or Boolean Search;