Operations Manager

1 week ago

Brisbane, Queensland, Australia beBeeFacilities Full time $120,000 - $180,000

Job Overview:

We are seeking an experienced Network Facilities Operations Manager to lead our network facilities operations team. This role is responsible for the operational integrity, service readiness, and strategic direction of datacentres and Points of Interconnect (POIs).

Main Responsibilities:

  • Provide leadership and oversight for all Network Facilities operations across all network facilities.
  • Lead a cross-functional team including the Network Facilities Coordinator and Network Technicians, ensuring clarity of roles, high performance, and compliance with safety and engineering standards.
  • Manage personnel matters for Network Facilities staff, including performance management, workload planning, and staff wellbeing.
  • Ensure efficient assignment, scheduling, and tracking of work, including internal staff and external contractors.
  • Oversee contractor engagement, onboarding/offboarding, and work validation.
  • Ensure proper execution of network equipment installation, removal, and modification.
  • Ensure that all work aligns with defined engineering, WH&S, and compliance standards.
  • Network Facilities Management
  • Oversee network facilities onboarding, offboarding and access, including physical access to facilities and logical access to portals.
  • Oversee the documentation, auditing, and enforcement of network facilities design standards.
  • Ensure accurate and up-to-date documentation for network facilities, including site layouts, inventory, and power usage.
  • Manage network facilities inventory.
  • Initiate procurement of equipment and materials for network facilities.
  • Financial Management
  • Manage contracts, commercial relationships, and associated costs for network facilities.
  • Track and report on budget performance for network facilities operations, including rack, cross-connect, power, contractor, and travel costs.
  • Risk Management
  • Ensure Network Facilities operations comply with internal policies, engineering standards, and WH&S obligations.
  • Lead continuous improvement initiatives, audits, and corrective actions related to network facilities quality.
  • Act as the escalation point for operational issues relating to network facilities, including safety, access, and service-impacting events

About Us:

We operate in three segments of the market: consumer connectivity, business network and security solutions, and wholesale connectivity, all of which leverage our investments in physical infrastructure assets including fibre, subsea cables and fixed wireless, as well as our software platforms.

Hundreds of thousands of homes and businesses rely on us every day for their connectivity needs.

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