Patient Experience Coordinator

7 days ago

Adelaide, South Australia beBeeAdministrative Full time $60,000 - $80,000
In a fast-paced environment, administrative support specialists play a vital role in ensuring seamless operations. The Patient Services Officer position is no exception.">Job Responsibilities

We are seeking highly skilled and adaptable individuals to join our team as Patient Services Officers. In this critical patient-facing role, you will provide exceptional administrative support to clients and staff while upholding the highest standards of professionalism, empathy, and courtesy.

  • Work efficiently in an administrative setting where customer satisfaction is paramount.
  • Serve as the primary point of contact for patients and deliver outstanding customer service both face-to-face and over the phone.
  • Effectively manage and adapt to a dynamic environment with competing priorities.
  • Coordinate and confirm patient appointments and consultations.
  • Process billing and receipting accurately at the time of appointment.
  • Accurately process relevant paperwork including data entry.
  • Ensure seamless clinic operations.
  • Maintain effective communication with the team to ensure efficient processes.
  • Manage patient records and filing of patient notes.
Key Requirements
  • Prior experience in the medical industry.
  • Willingness to learn new systems and applications for managing patient and doctor requests.
  • Ability to provide ongoing patient care and customer service.
  • Excellent communication skills.
  • Experience working independently or as part of a team.
  • Familiarity with patient billing systems and related Medicare mechanisms would be highly valued.
  • Exceptional phone manner and ability to handle high volumes of patient inquiries.
  • High attention to detail and excellent organisational skills.
  • Flexibility in approach to work and ability to adapt in a fast-paced environment.
What We Offer

This role offers a unique opportunity to make a positive impact on patients' lives while developing your skills and expertise in a dynamic and supportive environment.

Why You'll Thrive Here

Our organisation values its employees and provides a supportive and inclusive work environment that fosters growth and development.

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