Patient Experience Coordinator

6 days ago

Adelaide, South Australia beBeeCustomer Full time $70,000 - $94,000
Key Customer Engagement Professional

This is a unique opportunity for results-driven individuals to contribute significantly to delivering an exceptional patient and referrer experience.

As a skilled Key Customer Engagement Professional, you will be responsible for providing high-quality inbound call experiences for clinics, interacting with patients and referrers to schedule medical imaging appointments, and responding to calls and enquiries in a timely, professional and caring manner.

You will also contribute to a dynamic team environment, working autonomously and collaboratively to deliver outstanding patient and referrer experiences.

Key Responsibilities:

  • Deliver high-quality inbound call experiences for clinics.
  • Interact with patients and referrers to schedule medical imaging appointments.
  • Respond to calls & enquiries in a timely, professional and caring manner.
  • Provide care and an outstanding patient and referrer experience.
  • Develop and maintain strong working relationships with patients, referrers, staff and managers.

Requirements:

  • Strong customer service skills, including active listening, objective questioning and enjoy helping people.
  • Demonstrated customer service experience and previous call centre experience will be highly regarded but not essential.
  • Demonstrated initiative and willingness to learn.
  • Excellent problem-solving, interpersonal and communication skills
  • Ability to work autonomously and in a team environment.
  • Strong attention to detail.

Benefits:

  • A competitive remuneration package with flexible work options.
  • The organisation acknowledges the importance of supportive parental leave options, with generous paid leave provisions and access to phased return to work.
  • The opportunity to join diverse and high-performing teams who specialise in what they do, and how they do it.
  • A culture of ongoing learning, opportunities for career advancement, continued growth and development.
  • A wellness program that includes access to fitness facilities, well-being tools and confidential counselling services.
  • Bright and contemporary work environments with individualised team cultures and social events to encourage connection and collaboration.
  • Practice-wide events including annual dinner, family picnic, staff conference and holiday celebrations.

Work Environment:

Collaborative and dynamic team environment.

Opportunity to grow and develop your career within the organisation.

Competitive salary and benefits package.

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