
Patient Experience Coordinator
1 week ago
We are seeking a customer-focused individual to play a key role in delivering an exceptional patient experience.
This is a full-time, permanent position based within our City Inner West clinic locations. The successful applicant will work Monday to Friday, with rotating shifts between the core hours of 6.15am and 9.00pm.
As a Medical Receptionist, you will predominantly work in-clinic; however, the roles' duties include contributing to Booking (Contact Centre) shifts in-clinic or at our Central Contact Centre in Adelaide's CBD between the core hours of 7am and 6.30pm.
After your first six months in the role, you would also be expected to contribute to a weekend roster once-per-month (with overtime rates).
You will be provided with a paid training program to learn about medical imaging and how to deliver our exceptional patient experience.
Your Key Responsibilities:- Welcome patients with warmth and professionalism.
- Assist with patient billing and other in-clinic duties.
- Schedule medical imaging appointments with care and efficiency.
- Provide exceptional customer service and minimise patient effort.
- Cultivate strong relationships with patients, referrers, and colleagues.
We are looking for individuals who possess strong customer service skills and a passion for helping others. Previous experience in customer service is preferred but not essential.
The ideal candidate will have proficiency in computer systems and multitasking, initiative, willingness to learn, and excellent communication skills.
They will also be able to work both independently and collaboratively, with attention to detail and a positive attitude towards challenges.
What We OfferWe offer a competitive remuneration package with flexible work options.
We acknowledge the importance of supportive parental leave options, with generous paid leave provisions and access to phased return to work.
Our teams specialise in what they do, and how they do it, creating a culture of ongoing learning and opportunities for career advancement.
We also provide a wellness program that includes access to fitness facilities, well-being tools and confidential counselling services.
Our bright and contemporary work environments foster connection and collaboration among our team members.
We celebrate practice-wide events, including an Annual Dinner, Family Picnic, Staff Conference and holiday celebrations.
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