Customer Experience Champion

6 days ago

Brisbane, Queensland, Australia beBeeHospitality Full time $45,000 - $80,000

At Ovolo The Valley in Brisbane, we strive to deliver exceptional guest experiences. We are a dynamic lifestyle brand with hotels and restaurants across Hong Kong, Australia, and Indonesia.

Our Guest Service Agents, also known as Wonder Makers, play a crucial role in creating memorable interactions for our guests. This involves providing top-notch customer service and going above and beyond to ensure every guest feels valued and cared for.

To succeed in this role, you should possess a genuine passion for customer service, excellent communication skills, and a bubbly personality. Previous front office experience is beneficial but not essential. You must have full working rights and a manual driver's license to excel in this position.

Working with us comes with numerous perks, including a fun and engaging work environment, opportunities for career growth, job enrichment, and a supportive team. You will also receive hotel benefits, participate in wellbeing programs, and develop relationships through our community initiative.

**Key Responsibilities:**

  • Greet guests warmly as they enter the hotel
  • Check in and out guests efficiently
  • Modify and adjust guest bookings according to their needs
  • Promote the hotel's offerings and make suggestions to guests based on local knowledge
  • Collaborate with the Front Office management team to maintain seamless hotel operations

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