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Customer Experience Champion
3 weeks ago
Job Description:
The Customer Experience Champion plays a pivotal role in driving a customer-centric culture within our organization. This position involves spearheading the Customer Experience strategy, ensuring alignment with global initiatives and driving continuous improvement in customer experience delivery.
Key Responsibilities:- Develop and support the CX strategy and program, ensuring alignment with global VoC initiatives.
- Collaborate with the global CX team on surveys, analysis, insights reporting, and KPI integration.
- Mobilize VoC leads across operations, identify improvement areas, track progress, and ensure appropriate metrics are in place.
- Lead the VoC Forum for Australia Health, ensuring representation, tracking actions, and aligning stakeholders.
- Work closely with the Global Health VoC Team to implement actions improving the customer journey and meeting VoC targets.
- Previous experience in a Customer Experience role.
- Strong time-management, organizational, and multitasking abilities.
- Excellent communication, interpersonal, and collaborative skills.
This role requires a strategic mindset, excellent communication skills, and a proactive approach to identifying and implementing improvements.
What We Offer:
- Opportunity to drive meaningful change in customer experience.
- Chance to work with a global team and collaborate on large-scale projects.
- A dynamic and supportive work environment.
