Customer Experience Champion

3 days ago

Brisbane, Queensland, Australia beBeeResponsibility Full time $60,000 - $80,000
Job Description

As a Customer Experience Champion, you will play a pivotal role in promoting responsible gaming practices and providing exceptional support to our valued guests.

The Star Brisbane is a premier entertainment destination at the heart of the new Queen's Wharf precinct. This transformational project has brought unparalleled excitement and anticipation to burgeoning Brisbane, redefining how people engage in entertainment, dining, and socialising in the river city.

This is an exceptional opportunity for students, graduates, and professionals looking to join our Responsible Gaming team in Brisbane on a full-time basis and contribute to fostering a culture of responsible gaming at The Star.

  • Provide empathetic support to guests experiencing challenges related to gaming
  • Promote responsible gaming practices through proactive communication
  • Collaborate with internal teams to enhance safety measures and awareness
  • Conduct welfare checks as per responsible gaming programmes
  • Support guests who are self-excluded or have breached self-exclusion to access treatment help services and/or financial counselling

We are seeking individuals with experience in customer relations, support services, social work, security, or education, who can develop productive relationships, policies, and strategies to promote responsible gaming.

A key aspect of this role is your ability to demonstrate problem-solving skills and showcase innovative thinking, effectively making sound judgements and informed decisions to mitigate risks.

You will draw upon your passion for interaction and problem-solving, along with your ability to empathise with others, to confidently assess and implement a range of suitable and timely supportive measures.

Requirements

To be successful in this role, you will need:

  • Experience in customer-facing roles, particularly in gaming or hospitality
  • Excellent communication and interpersonal skills
  • Ability to work collaboratively as part of a team
  • Proven problem-solving skills and ability to think critically
  • Knowledge of responsible gaming practices and regulations
Benefits

We offer a range of benefits, including:

  • Complimentary meals and snacks
  • Discounted parking and transport options
  • Career development opportunities and training programs
  • A dynamic and inclusive work environment that values diversity and teamwork
About Us

We are committed to providing a safe and enjoyable experience for all our guests. Our team is dedicated to promoting responsible gaming practices and supporting our guests in making informed decisions.

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