Return to Work Claims Specialist

2 months ago

Adelaide, South Australia EML (Employers Mutual Limited) Full time
Job Description

About the Role

EML is seeking an experienced Return to Work Claims Specialist to join our team in Adelaide. As a key member of our injury management team, you will play a critical role in delivering high-quality engagement to all stakeholders involved in the return-to-work process.

Key Responsibilities

  • Deliver injury management, return to work, and claims management services that drive early and safe return to work
  • Conduct thorough assessments of workers and employers to identify and proactively drive the resolution of biopsychosocial barriers
  • Educate and inform stakeholders on the return to work process, legislative requirements, and premium impact
  • Coordinate and lead worksite meetings with workers and employers
  • Provide on-the-spot advice, approval, and education to resolve or procure tailored services
  • Proactively engage and partner with the treating team to drive workers' capacity for work
  • Deliver timely decisions and approvals within legislative requirements and delegations

About You

  • Registered with AHPRA as an Occupational Therapist, Physiotherapist, or Occupational Health Nurse
  • Prior experience in a clinical role or injury management field, educating workers and employers on the health benefits of safe work
  • Sound working knowledge and understanding of work injury insurance
  • Excellent written and verbal communication skills
  • Proven ability to build trust, engage, influence, and negotiate with stakeholders
  • Strong conflict resolution skills and ability to make decisions
  • Demonstrated ability to adapt and contribute to an evolving program of work
  • Proven ability to work autonomously and within a team environment

What We Offer

  • A vibrant, collaborative, and innovative team culture
  • Flexibility to work from home when fully trained in the role
  • A corporate wellbeing program with discounted health insurance and gym membership
  • Access to discounts at over 350 retailers through our Rewards Hub program
  • Entitlement to an annual tenure and performance-based recognition reward
  • Comprehensive learning and development support
  • Companywide events to celebrate success
  • Quarterly Reward and Recognition Awards
  • Up to 16 weeks paid parental leave, plus super

Join EML

EML is an equal opportunity employer committed to maintaining a workplace where everyone feels valued and respected. We offer a range of employee benefits and career opportunities to support your growth and development.

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