Service Optimization Specialist

4 days ago

Perth, Western Australia beBeeSolar Full time $85,000 - $115,000

Improve the Performance of Renewable Energy Systems as a Service Engineer.

Job Description

We are seeking a skilled and dedicated Service Engineer to join our team. As a Service Engineer, you will play a crucial role in ensuring the optimal performance of our renewable energy systems. You will work closely with our technical teams to identify and resolve technical challenges, mentor teammates, and drive impactful process improvements.

This is not a role for someone who wants to follow a script - you will apply your judgment, problem-solving capabilities, and passion for renewable energy to make a difference. In addition to diagnosing and resolving system performance issues, you will help build scalable processes, support continuous improvement initiatives, and play a key role in training and mentoring team members.

Key Responsibilities:

  • Critical Thinking and Problem-Solving: Use sound judgment to analyze complex issues and develop effective solutions.
  • Technical Expertise: Serve as a subject matter expert on one or more solar products, providing advanced technical guidance to customers and technicians.
  • Communication Skills: Build trust with customers by delivering clear, empathetic communication over phone and email.
  • Leadership Skills: Mentor teammates, provide guidance, and inspire others to achieve excellence.
  • Process Improvement: Lead efforts to refine and implement scalable Standard Operating Procedures to improve efficiency and scalability.
Required Skills and Qualifications

To be successful in this role, you will need:

  • A bachelor's degree in engineering (electrical, mechanical, or related discipline preferred).
  • 2+ years of experience in solar or renewable energy.
  • Foundational engineering knowledge of residential solar and battery systems, including their design and operation.
  • Professional working proficiency in English.
Benefits

We offer a competitive compensation package, including:

  • Comprehensive Compensation: Competitive salary, performance bonuses, and equity stakes.
  • Work-Life Flexibility: Opportunities to work remotely, with 20 days of paid time off annually (accrued) and 10 days of sick leave annually (accrued).
  • Culture of Growth: A collaborative environment with mentorship and opportunities for career advancement.
  • Inclusive Community: Global affinity groups, supportive policies, and a commitment to diversity, equity, and inclusion.
Others

We believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our customers. We value diversity and inclusion and are committed to ensuring our hiring and retention practices, as well as our office culture, reflects this value.

About Us: We are a fast-growing series-C company revolutionizing performance assurance for the distributed solar and energy storage industries. We are building a more sustainable future for the planet through our passionate teams, innovative technology, and amazing customer experiences.

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