Client Service Professional

7 days ago

Melbourne, Victoria, Australia beBeeSupport Full time $110,000 - $140,000
Job Title: Client Service Professional

The Client Service team is responsible for providing exceptional support to all staff members.

The primary objective of this role is to contribute to the Client Service team by offering high-quality support, with a strong emphasis on service and communication.

  • Perform and administer all Support requests in a timely manner.
  • Provide excellent customer service through effective communication and actions.
  • Installs, assembles, and configures computers, monitors, network infrastructure, and peripherals as required.
  • Troubleshoots problems with computer systems, hardware, and software; makes repairs and corrections where necessary.
  • Acts as a technical resource to assist users in resolving equipment and data issues.
  • Assists in recommending hardware and software acquisition based on user needs.
  • Develops and documents processes and procedures to maintain consistency across the business.
  • Provides training to staff members on applications and procedures.
  • Makes informed decisions by analyzing metrics and identifying trends.

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