Customer Success Strategist

7 days ago

Sydney, New South Wales, Australia Slack Full time
About the Role

This is a Senior Customer Success Associate position with Slack, a leading company in AU, offering an amazing opportunity to join a rapidly growing team.

As a key member of our Customer Success team, you will advise and guide customers to launch Slack successfully, adopt it widely, and drive business value from the platform.

Key Responsibilities
  • Develop and execute strategies to deliver best-in-class outcomes for your portfolio customers across ANZ & ASEAN.
  • Drive executive relationships with customers and foster executive sponsorship aligned with Slack Executive leadership.
  • Empathize with every aspect of the customer experience, putting customers' needs first.
  • Guide and coach customers with proactive customer success processes.
  • Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty.
  • Identify common customer challenges to suggest better solutions.
  • Collaborate cross-functionally within Customer Success, Sales, and Product to ensure customer success with special emphasis on adoption, value, and renewals.
Requirements
  • Experience in a customer-facing customer success, account management, or strategic consulting organization.
  • Track record of creating innovative programs to drive value across a large swath of customers.
  • Ability to use data to make decisions and draw insights.
  • Self-motivated, proactive teammate with innovative ideas to inspire customer loyalty and adoption.
  • Strong interpersonal skills and experience building strong relationships.
  • Proven track record of highly-professional customer service in a fast-paced, dynamic environment.
About Slack

Slack is on a mission to make your working life simpler, more pleasant, and more productive. We have a positive, diverse, and encouraging culture, and we look for people who are curious, innovative, and work to be a little better every single day.

We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Slack is for everyone.

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