Customer Success Strategist

4 days ago

Sydney, New South Wales, Australia Blue Prism Pty. Ltd Full time

SS&C Blue Prism is a global leader in digital transformation, providing innovative solutions for the financial services and healthcare industries. As a Customer Success Strategist, you will play a critical role in elevating the customer experience and ensuring our clients derive maximum value from their Digital Workforce.

Key Responsibilities:

  • Develop and execute customer success plans to drive retention and growth for a portfolio of assigned customers.
  • Collaborate with cross-functional teams to deliver professional services enablement and support customers in achieving their desired outcomes.
  • Identify and prioritize customer needs, developing tailored success plans to address their unique challenges and opportunities.
  • Deliver measurable ROI for customers throughout the customer lifecycle, ensuring a strong return on investment.
  • Partner with customers to identify new use cases and align product functionalities, driving business value and long-term loyalty.
  • Lead customer success planning and execution, working closely with sales, partners, support, and product management teams to drive account strategy and growth.
  • Strategically identify new expansion opportunities within the existing customer base, collaborating with sales teams to ensure growth attainment.
  • Represent the voice of the customer within SS&C Blue Prism, ensuring customer feedback informs product development and business strategy.

Requirements:

Our ideal candidate will have:

  • 5+ years of relevant customer-facing experience in a top-rated software or consulting organization.
  • A background in customer success practice with extensive analytical and strategic experience.
  • A proven ability to build and own value-based customer programs and manage customer relationships throughout a lifecycle.
  • Flexibility to work in a rapidly changing, complex environment.
  • A passion for driving customer outcomes and promoting a customer-centric organization.
  • Ability to analyze, interpret, and capture insights from large amounts of data.
  • An ability to create structure in ambiguous situations and implement programs or professional services engagements to drive success.
  • Excellent verbal and written communication skills.
  • Collaborative, team-oriented mindset, demonstrating integrity and a commitment to values.
  • Candidate should be open to business travel, as the job may require it.

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