Technical Solutions Specialist

23 hours ago

Melbourne, Victoria, Australia beBeeCustomerSuccess Full time $80,000 - $110,000

Unlock Customer Potential

We empower customers to achieve business success through differentiated experiences that leverage our products and services.

Our team is responsible for delivering exceptional customer experiences across all up services, including consulting, customer success, and support.

  • Solution Delivery: As a Senior Technical Support Engineer, you will own and solve complex technical issues, collaborating within and across teams to provide effective solutions.
  • Knowledge Sharing: You will lead in building communities with peer delivery roles and share your knowledge through readiness programs, coaching, and mentoring of others.
  • Product Improvement: You will work with Microsoft Engineering/Supportability teams to investigate product defects and help develop automation techniques and diagnostic tools driving product improvements.

You will be empowered to make a meaningful impact on our customers' experiences, leveraging AI technology to quickly and securely resolve their issues.

The ideal candidate will have a passion for delivering customer success, strong problem-solving skills, accurate logical reasoning, and excellent communication skills. They will also have experience in network operations, software support, or IT consulting.

This role requires flexibility in working shifts based on business needs, with rotating schedules from Monday to Friday and weekends.

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