Technical Solutions Specialist

2 weeks ago

Melbourne, Victoria, Australia beBeeSolutions Full time $90,000 - $110,000

About the Role:

This position involves acting as a technical representative for our sales operations, collaborating with various teams to understand client needs and develop tailored solutions.

Key Responsibilities include collaborating with cross-functional teams to provide technical support, designing and implementing integrated print environments, and providing product demonstrations and proofs-of-concept.

Installation Support:

  • Configure, test, and troubleshoot print solutions in diverse IT environments, ensuring seamless integration with enterprise applications and document management systems.
  • Lead technical presentations and workshops to demonstrate the value of integrated print solutions to clients.
  • Maintain strong relationships with third-party vendors to stay current on new product offerings and integration possibilities.
  • Work closely with project management teams to ensure smooth implementation and handover of solutions.

Required Skills & Experience:

  • Expertise in printer hardware
  • Strong background with A3 MFDs and/or Large Format printers
  • Expertise in Print Management Software
  • Experience with third-party print management software such as PaperCut, Printix, and similar platforms
  • Ability to configure and deploy print management solutions within complex IT environments
  • IT Network Integration
  • Extensive knowledge of networking protocols and infrastructure (TCP/IP, DNS, VPN, firewalls, wireless printing, etc.)
  • Experience integrating print hardware with enterprise IT systems, including Active Directory, cloud platforms, and virtualisation environments
  • Ability to troubleshoot and resolve issues related to print network configuration, print queues, and secure print release mechanisms
  • Third-Party Software Integration
  • Proven ability to integrate print solutions with third-party software platforms, including document management, workflow automation, and cloud print services
  • Security and Compliance
  • Knowledge of print security protocols and data protection, including encryption, secure print release, and user authentication
  • Technical Pre-Sales & Solution Design
  • Ability to translate customer requirements into effective technical solutions, product configurations, and service offerings
  • Experience in presenting complex IT and print solutions to both technical and non-technical audiences
  • Project Management and Collaboration
  • Strong collaboration skills to work with cross-functional teams (sales, product, technical support) and external vendors
  • Ability to manage multiple projects simultaneously, ensuring timely delivery and customer satisfaction

Preferred Qualifications:

  • Certifications in IT networking or relevant print vendor certifications (e.g., PaperCut Certified, Printix Certified)
  • Experience with cloud-based printing solutions and SaaS platforms
  • Network plus certification or diploma in computing & networks
  • Familiarity with enterprise IT environments, including Windows Server, Linux, and MacOS

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